I want you to be happy and completely satisfied! Please don't hesitate to contact me if you have any request.
I accept PayPal payments.Once received the payment, the item will be sent within 1-3 business days.
I ship worldwide. Shipping fees are included in the price of the artwork.Once received the payment, the item will be sent within 1-3 business days.Shipping to Australia, USA, Canada and Australia will take 1 - 3 weeks with DHL or Deutsche Post.In the EU shipping takes 2-6 business days.I ship always with a tracking number. All shipments will require a signature on delivery.Once shipped, you will receive an email with your tracking details and expected delivery date.Buyers are responsible for any customs and import taxes that may apply.
Refunds and Exchanges
If you're not satisfied with your purchase, contact me and I will work to fix it.I gladly accept returns, exchanges, and cancellations
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.Just contact me within: 14 days of deliveryShip items back to me within: 30 days of deliveryRequest a cancellation within: 2 days of purchaseI can't accept returns for custom or personalized orders.
Questions about your order?
Please contact me if you have any problems with your order.I do not refund the following:- Custom orders and made to order works, as they are specially made.- 50 % advanced payment of a custom order during preliminary painting phase.- Unclaimed packages that have arrived to your destination but for any reason are not picked up or recipient is absent or unavailable.- Any package that is lost or damaged during return process.- Any returning shipping costs such as Customs, VAT, additional Fees or Custom Fines that occur during returning process.Be sure to follow the tracking of your package through your local tracking postal service once we give you the International Tracking ID.Custom may charge import tax, value added tax, sales tax or customs clearance fees in some countries. Buyer is responsible for the above tax if any.If you are unhappy with the painting I can offer a total refund when the painting is safely and undamaged returned while using a tracking number.Within 7 days after delivery (incl. delivery day) you can notify me about that.Any costs of the returning (shipping costs, taxes, customs, VAT or some additional fees) must be paid by the buyer.I do not take responsibility for damaged or lost packages on the way back.The responsibility while the returning process takes over the buyer.There will be no refund possible, if the item will return damaged or will get lost.
Copyrights © Aga Koch 2017, All Rights Reserved.All paintings and prints are original and hand signed on the back by the artist Aga Koch. All work is protected under copyright including reproduction rights. Please note that sale of artwork does not transfer copyright. Artists retain all copyright privileges and protections. That means you can own the actual artwork but not the copyrighted image. Artwork may not be cut and pasted, published, copied, or reproduced in any way without written permission of the artists.I want you to be happy and completely satisfied! Please don't hesitate to contact me if you have any request.
Custom Orders - Commissioned Art
I am happy to do custom orders, please contact me if you have any special request.Processing time for custom orders is normally 2-5 weeks.